Legal
Last updated: June 2025
These Terms of Service govern the relationship between BrandAIchemy, a trading name of Ecomlana Ltd (Company No. 11189261), registered at 4th Floor, Silverstream House, 45 Fitzroy Street, London, W1T 6EB ("we", "us", "our"), and any individual or organisation ("Client", "you") that engages our services. By engaging BrandAIchemy, you agree to these terms.
BrandAIchemy, operated by Ecomlana Ltd, provides strategic and implementation services for e-commerce brands, including but not limited to brand clarity diagnosis, product choice diagnosis, choice architecture, and full implementation services. The specific scope of each engagement is agreed in writing prior to commencement.
We reserve the right to decline any engagement at our discretion and without obligation to provide a reason.
Each engagement begins with a written proposal that outlines the scope of work, deliverables, timeline, and fees. The engagement commences upon written acceptance of the proposal and receipt of any required deposit.
Any changes to the agreed scope of work must be agreed in writing by both parties and may affect the timeline and fees.
Fees are set out in the relevant proposal. Payment terms are as follows unless otherwise agreed in writing:
All fees are quoted in GBP (£) and are exclusive of VAT where applicable. Invoices are due within 14 days of issue. Late payment may result in suspension of work.
We treat all client information — including business data, strategy, financials, and operational details — as strictly confidential. We will not disclose client information to third parties without written consent, except where required by law.
In turn, Clients agree to keep the content of proposals, methodologies, and deliverables confidential and not share them with third parties without our written consent.
All deliverables created specifically for the Client as part of the engagement become the Client's property upon receipt of full payment. This includes documents, strategies, frameworks, and written materials produced specifically for that engagement.
Our underlying methodologies, frameworks, tools, and general intellectual property remain the property of BrandAIchemy at all times. The Client may use deliverables for their own business purposes but may not resell, license, or represent them as their own methodology.
The Client agrees to:
Delays caused by the Client may affect the timeline of the engagement without constituting a failure on our part.
BrandAIchemy provides strategic and advisory services. We do not guarantee specific commercial outcomes, revenue increases, conversion rates, search rankings, or AI visibility results. Our work is designed to improve the clarity and commercial logic of your brand — actual results depend on many factors outside our control, including market conditions, implementation quality, and platform changes.
Our total liability to the Client for any claim arising out of or in connection with an engagement shall not exceed the fees paid by the Client for that specific engagement.
We shall not be liable for any indirect, consequential, or loss-of-profit damages, even if advised of the possibility of such damages.
Either party may terminate an engagement by giving 14 days' written notice. In the event of termination:
These Terms of Service are governed by the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms of Service from time to time. The terms applicable to any engagement are those in force at the time the engagement commences, as confirmed in the written proposal.
If you have any questions about these terms, please contact us at hello@brandaichemy.com or by post at Ecomlana Ltd, 4th Floor, Silverstream House, 45 Fitzroy Street, London, W1T 6EB.